PRIVACY POLICY

1. Introduction

At Expériences VIP, we prioritize the protection of your personal data. This privacy policy explains how we collect, use, and protect your information when you use our website www.experiencesvip.ca and our services. By accessing our site or using our services, you agree to the practices described below.

2. Data Collected

We collect the following personal information when you interact with us:

Booking Information: Name, surname, date of birth, postal address, phone number, email, passport number (if required for travel).
Payment Information: Banking details (processed through secure providers; we do not store this information).
Browsing Data: IP address, browser type, pages visited, visit duration, cookie preferences.
Communication Data: Exchanges via email, phone, or our contact form.

3. Use of Data

We use your personal data in the following cases:

Booking Management: Travel, events, accommodations, and other services.
Customer Service: Responding to inquiries, support, and follow-up.
Marketing & Communication: Sending newsletters, promotional offers (with your consent).
User Experience Enhancement: Navigation analysis and website optimization.
Legal Obligations & Security: Compliance with regulations and fraud prevention.

4. Data Sharing

We are committed to not selling or renting your personal data. However, we may share certain information with:

Service Providers: Airlines, hotels, local agencies, and travel partners.
Payment Providers: For secure transaction processing.
Legal Authorities: If required by law or to meet legal obligations.

5. Data Security

We implement strict security measures to protect your information from unauthorized access, loss, or alteration. Transactions are secured through encryption protocols, and data access is restricted to authorized employees.

6. Data Retention

We retain your personal data as long as necessary to provide our services, comply with legal obligations, and resolve potential disputes. After this period, data is deleted or anonymized.

7. Your Rights

In accordance with data protection laws, you have the following rights:

Right of Access: Review the personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Deletion: Request the deletion of your data under certain conditions.
Right to Object: Refuse the processing of your data for marketing purposes.
Right to Data Portability: Retrieve your data in a readable and transferable format.

To exercise these rights, you can contact us at [Your email].

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and analyze our audience. You can configure your browser to refuse these cookies, though some site features may be affected.

9. Changes to the Privacy Policy

We reserve the right to update this policy in line with legal or technical developments. Any changes will be published on this page with the update date.

10. Contact

For any questions regarding this policy or your personal data, you can contact us: 📧 Email: info@experiencesvip.ca
📍 Address: 2001 Robert-Bourassa, Suite 1700, Montréal, QC H3A 2A6
📞 Phone: 438-7007-VIP